General shipping info

- Not My President Candy ships year-round via UPS, with several options:

- With our Standard Delivery option, orders are processed within 3-4 business days and shipped Monday through Friday. Orders usually arrive within 4-7 business days to most US locations (please see Shipping Methods section for rules and exceptions).

- Need it faster? For expedited orders, we offer Two Day and Overnight shipping options, for more detailed information on expedited shipping, please see below.

- Expedited Orders (2nd Day, Overnight) are given priority status in our fulfillment facility. Generally, expedited orders are processed within 2-3 business days. Please add this processing time to the shipping method selected to determine the estimated arrival time.

- Not My President Candy does not accept international orders at this time. All orders must be placed directly on our website.


SEVERE WEATHER DELAYS
- While we do our best to ensure timely delivery of all shipments, Not My President Candy is not responsible for delivery delays, damages or non-delivery caused by adverse or unpredictable weather conditions, natural disasters or other acts of god.


DON’T LET IT MELT! WARM WEATHER SHIPPING
- PLEASE NOTE: during the months of May-September ground and 2 day orders will only ship Monday-Wednesday and Overnight orders will ship Monday-Thursday. No orders will ship on Friday.

- We, of course LOVE chocolate and candy, however, both are extremely heat sensitive during the “warmer months” which we generally define as May through September, or any time of year when the weather is 75 degrees and above at the shipping or delivery location.

- Though we do take great care in packing our candy bars with insulation and ice packs during warm weather, we suggest 2 day or overnight shipping for select heat sensitive items which when added to your cart will be noted as such. Certain items must be shipped utilizing ice packs and cooler bags, if one or more items in your order falls into this category, a cooler bag and ice pack will be added to your order at a cost of $2.50. You will only be charged this small fee once per shipment, regardless of how many items are in the shipment.

-The less time your chocolate is in transit, the better and while this will greatly lower the chances of your chocolate melting; we still cannot guarantee chocolate will always arrive un-melted. If you receive melted product please follow the below steps in order for a replacement or refund to be issued:

- If you are shipping to a residence, keep in mind when placing your order UPS does not require a signature and will leave the package as long as they deem it safe. Once you receive your emailed tracking details and estimated delivery date, make sure someone will be home to receive it or leave a note or call UPS at 800.742.5877 with additional instructions to hold onto the package, so that the package is not left outside in direct sunlight.

- If you have received melted product, you are required to take a picture right away and contact customer service within 24 hours of UPS delivering by either email at customerservice@notmypresidentcandy.com in order to have a replacement sent or be refunded.


SHIPPING METHODS
Standard Delivery

- In stock orders are generally processed and shipped within 3-4 business days of when the order was placed, pending credit card authorization and verification, and provided all ordered products are in stock.

- We ship Monday through Friday, excluding holidays, and most orders will arrive within 4-7 business days.

- Shipping Rates are calculated during the checkout process, based on total order value and delivery location.


Expedited Delivery (2nd Day Air, Overnight)
- Expedited Orders (2nd Day, Overnight) are given priority status in our fulfillment facility. Generally, expedited orders are processed within 2-3 business days. Please add this processing time to the shipping method selected to determine the estimated arrival time.

- Business Days are considered Monday-Friday, excluding federal Holidays. The first business day is considered the first full day after an order is placed. Any order placed on Friday, the first business day is always Monday.


SATURDAY DELIVERY
- Unfortunately, Saturday Delivery is not available at this time.


PLEASE ALSO KEEP IN MIND…
- If you need your order by a certain date, we recommend you contact Customer Service before placing your order so we can advise on the most appropriate delivery option. We cannot issue refunds for orders not delivered by a specific date, unless you choose an expedited shipping method, such as Two Day or Overnight delivery.

- Please be advised, regardless of whichever shipping method you utilize, we cannot guarantee the exact time of day when your order will be delivered, and will not issue refunds for orders not delivered by a specific time.

- Please note that we ship via UPS, and that UPS does not count Saturdays, Sundays or Holidays as delivery traveling days.

- Standard Delivery orders typically take 3-4 days to process. Rest assured, we work hard to get your candy out the door as soon as we can!

- As with anything, mistakes do occasionally happen. Please check your order within 24 hours of receipt, and if there is a mistake, please contact us immediately so we can correct it. That being said, we pride ourselves on taking special care that your order is accurately filled!


WHERE’S IT GOING?
- Though we know it’s very basic, please be extra careful to provide us with an accurate shipping address…we want our candy to find you! Please note that we cannot be responsible for an order shipped to an incorrect address, due to an incorrect address entered by the customer at checkout. We thank you for your understanding.

- When shipping to a hotel, hospital or office building, please be sure to include the complete shipping address with floor, suite, apt, etc., and make necessary arrangements with the delivery locations to ensure delivery to the recipient’s room. Not My President Candy is not responsible for packages misdirected after delivery.


IN CASE SOMETHING IS SOLD OUT...
- To keep our candy fresh and yummy, we keep a limited inventory of what you see on the site, and of course replenish our inventory often. However due to this process, occasionally items do sell out, and we may not have certain items available for your order.

- In this case, we will contact you by email you immediately, to advise you on when the product will become available again. If we don’t receive a response from you within 5 business days and the product remains unavailable, all remaining available items in your order will be shipped.


ALASKA, HAWAII, U.S. TERRITORIES AND REMOTE RURAL DELIVERIES
- Please allow 3 additional days for Standard Delivery.- Express deliveries to Alaska, Hawaii, U.S. Territories, Rural Routes and remote locations usually arrive within 4-5 business days after the ship date.

- For Alaska, Hawaii and US Territories, $15 is added to our Standard, Two Day and Overnight delivery rates.

- Unfortunately, we cannot process Saturday Deliveries to these locations.


APO AND FPO BOXES
- Please note we cannot be held responsible for shipments that have not been picked up or accepted by the customer and/or damaged at the APO or FPO Box facility. In order to make sure your order is fresh and in its best possible condition, we recommend that you provide us with a physical street address where your order can be delivered.

- Express shipments (Two Day, Overnight) are not available for APO or FPO addresses.

- Signature confirmation is not available for APO or FPO addresses.


P.O. BOXES
- Unfortunately, we are not able to ship to Post Office Boxes. Please insure that we have a physical address in which to mail your order.

- If, in any case, a P.O Box address is provided to us in error, our customer service department will contact you by email or phone for a physical address.